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SHOP GUIDE


How to order products

1. Go to the product details page.

2. Add the item to the cart.

3. Click [View Cart] to check the items in the cart.

4. Click [Check Out] and fill in your details.

Be sure to check that the delivery address is correct.

Enter the payment method, delivery date and time if you wish, and the payment method, and click [Confirm Order Details].

To use a voucher, enter a voucher code to redeem discounts. For certain ongoing promotions, a discount code will automatically be applied during the checkout process.

Be sure to check the information you have entered is correct, and then click [Place Order Now].

* Choose credit card payment, enter your credit card or debit card information after [Place Order Now].


About Cancellation

We do not accept cancellations, changes or returns of ordered products after the order is completed due to the customer's convenience.


About Payment

Payment by credit card

[Available credit and debit cards]

VISA & MASTER


Change of Payment Method

We do not accept changes in payment methods.


Shipping

Orders placed by 12:00 pm on the day will be shipped within the same day.

Orders placed after 12:00 am will be shipped the next business day after the order is placed.


STANDARD Delivery

STANDARD Delivery takes about 3-5 business days after shipment and may vary depending on the courier's circumstances and your location.

• Delivery 3-5 working days after shipment

• Deliveries Mon-Fri


EXPRESS Delivery

EXPRESS DELIVERY is given a little bit more priority and takes about 1-3 business days after shipment, and may vary depending on the courier's circumstances and your location.

• Guaranteed same-day process for payment before 4 PM

• Delivery 1-3 working days after shipment 

• Deliveries Mon-Fri


STANDARD Delivery (East Malaysia) 

STANDARD Delivery (based on weight) takes about 7-12 business days after shipment and may vary depending on the courier's circumstances and your location.

• Delivery 7-12 working days after shipment

• Deliveries Mon-Fri

• Tracked


Change of Delivery Address

Change the delivery address and date 

[Before shipping is completed]

WhatsApp Only at http://bit.ly/MuseePlatinum with your [order number] and [desired delivery address and date].

Please note that we may not be able to meet your request depending on the delivery address and delivery status.


About Exchange & Refund

Please be informed that all products sold (promotional-priced items and non-promotional-priced items) are non-returnable, non-refundable and non-exchangeable except for defective products.

If the delivered products are defective or if you have received an incorrect item in your order, we will exchange it for the same product as soon as possible.

We make every effort to deliver the products, but please check the products when they arrive.


Return 

DEFECTS OF PRODUCTS — If there is a defect in the product, it is possible to return it within 7 days of receiving the product. Return shipping is FREE if you return your product due to defective or incorrect delivery. 


Except for the above mentioned, we do not accept returns or exchanges.

 * When returning or exchanging products, please return it in an unused state. 


Not eligible for returns

  • All products except for defective products.
  • 8 days or more after arrival.
  • Products damaged or used by the customer even once.
  • The goods are lost or damaged due to the purchaser’s negligence.
  • Differences in color and scent.
  • Products purchased due to a customer's order mistake.
  • Allergic reaction


Return method

When returning the shaver, please be sure to WhatsApp Only us at http://bit.ly/MuseePlatinum within 7 days after the item arrives.

Please note that we will not be able to accept returned products without prior notice.

Please be sure to contact us when the returned item has been returned.

* If there is no exchangeable stock, we will replace it with other products whereas the value is the same purchased during purchase upon your consent.


[Return destination]

Musee Platinum Tokyo - HQ

Unit B-3A-2, Level 3A, Block B, IOI Boulevard,

Jalan Kenari 5, Bandar Puchong Jaya

47170, Puchong, Selangor.

Phone: +603-8084 1288


About receipts

When paying by credit card & debit card

The receipt will be sent on the same day by email with order details provided.


Inquiry

If you have any questions, please feel free to WhatsApp Only us at http://bit.ly/MuseePlatinum or email [email protected].

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